Refund and Returns Policy
1. Return Eligibility:
– We do not offer returns for our products. Returns will only be considered if you have received the wrong product. In such cases, please contact our customer support team immediately for assistance. To be eligible for a return, the product must be unopened, unused, and in its original packaging. Products that are opened or not in their original condition may not be eligible for a refund.
2. Initiate a Return:
– To initiate a return, please contact our customer support team at [hello@cosmedream.com or 7222990070]. Please provide your order number, reason for the return, and any relevant photos or details.
3. Refunds:
– Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed.
4. Damaged or Incorrect Products:
– If you receive a damaged or incorrect natural cosmetic product, please contact us immediately, and we will assist you in resolving the issue.
5. Exchanges:
– We do not offer any exchanges.